Legal
Please read these terms carefully before submitting a quote request or purchasing our services. By proceeding, you agree to be bound by these terms.
These Terms and Conditions ("Terms") govern your access to and use of the services provided by Compliance Console ("we", "us", "our"), operating at www.complianceconsole.com.au.
By submitting a quote request, accepting a quote, or making a payment, you ("the Client", "you") agree to be bound by these Terms. If you do not agree, you must not proceed with any purchase or submission.
These Terms are governed by the laws of Queensland, Australia and constitute the entire agreement between you and Compliance Console in relation to the services described herein.
Compliance Console provides AI-assisted compliance gap assessment services. Our services include:
Our services are informational and advisory in nature. They do not constitute legal, financial, regulatory, or professional compliance advice. You should seek independent professional advice before making decisions based on our reports.
Our assessments are tools to assist your compliance understanding. They do not guarantee regulatory compliance, certification, or audit outcomes, and should not be relied upon as a substitute for qualified professional advice.
All pricing is quoted in Australian Dollars (AUD) and is inclusive of GST unless otherwise stated. Pricing is determined by the size and complexity of your uploaded document(s) and the service tier that applies to your assessment. Current tier pricing is published on our website and may be updated from time to time.
The estimate provided at the time of document upload is indicative only. A confirmed, binding quote will be issued by Compliance Console following review of your document(s). The confirmed quote may differ from the initial estimate based on actual complexity.
A quote is valid for 14 days from the date of issue. No contract is formed until you accept the confirmed quote and payment is received in full.
Payment is required in full prior to commencement of any assessment work. We accept payment via the methods made available at the time of invoicing, which may include credit card, debit card, or bank transfer via Stripe.
By accepting a quote and submitting payment, you confirm that you are authorised to make the payment, you have read and agree to these Terms, and you understand and accept the No Refund Policy in Section 5.
All transactions are processed securely via Stripe. We do not store your payment card details.
You acknowledge and agree that:
If you believe there is a defect in the service delivered, please contact us within 7 days of delivery. We will review your concern and, at our sole discretion, may offer a partial credit or revision. Nothing in this clause excludes your rights under the Australian Consumer Law.
We will use reasonable endeavours to deliver your completed assessment within the timeframe communicated at quote confirmation. Delivery timeframes are estimates only and depend on document complexity and our current workload.
Delivery will be made electronically to the email address provided at submission. You are responsible for ensuring your email address is correct. We reserve the right to request additional information during the assessment; any delay caused by your failure to respond promptly will not constitute a breach on our part.
Upon receipt of full payment, we grant you a non-exclusive, non-transferable licence to use the assessment report for your own internal business purposes. All intellectual property rights in our methodology, systems, and tools remain the exclusive property of Compliance Console.
You may not reproduce, resell, or sublicense our reports or methodology to third parties without our prior written consent. You retain ownership of all documents you upload; by uploading you grant us a limited licence to process them solely for the purpose of delivering your assessment.
We treat all documents and information you provide as confidential and will not disclose them to any third party except as required to deliver the service, as required by law, or with your express written consent. We may use anonymised, aggregated, de-identified data to improve our services, provided no individual or organisation can be identified.
To the maximum extent permitted by law, we make no warranty that our assessments are complete, accurate, or fit for any particular regulatory purpose. We do not guarantee that following our recommendations will result in regulatory compliance, certification, or a favourable audit outcome. We are not a law firm and our services do not constitute legal advice.
To the maximum extent permitted by law, our total aggregate liability is limited to the amount paid by you for the specific assessment giving rise to the claim. We will not be liable for any indirect, consequential, or special loss, loss of profit or data, regulatory fines, or loss arising from your failure to seek independent professional advice.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.
We reserve the right to terminate services immediately and without refund if you breach any material term of these Terms, upload documents in breach of third-party intellectual property rights, provide false or misleading information, or use our services unlawfully. Termination does not affect any accrued rights or liabilities.
If a dispute arises, you agree to contact us at info@complianceconsole.com.au in the first instance to seek resolution in good faith before commencing legal proceedings. These Terms are governed by the laws of Queensland, Australia, and both parties submit to the non-exclusive jurisdiction of the Queensland courts.
We may update these Terms from time to time. Material changes will be reflected in an updated effective date. The Terms in force at the time you accept a quote and make payment govern that engagement.
For any questions regarding these Terms, please contact us:
Compliance Console
Email: info@complianceconsole.com.au
Website: www.complianceconsole.com.au
We will respond to all enquiries within five business days.